Privacy Policy

This policy applies to the Maison Vallière website and related customer services, operated from Melbourne. For privacy questions, email thevalliereofficial@gmail.com or use the Contact page.

Depending on how you use the site, we may collect:

• Identity and contact details — name, email, phone, and shipping or billing addresses when you create an account, check out, or message us.
• Account credentials — a hashed password and account preferences; we do not store payment card numbers on our own servers when cards are handled by our payment partners.
• Order and cart data — products, quantities, variants, and order history tied to your session or account.
• Technical data — IP address, browser type, device information, and pages viewed, used to run and secure the site.
• Communications — messages you send via contact forms, support chat, or email.

We use personal information to:

• Fulfil orders, arrange shipping, and provide customer service.
• Operate accounts, wishlists, and authenticated areas of the site.
• Process payments through our payment providers.
• Send transactional messages (order confirmations, shipping updates, password resets).
• Improve the storefront, prevent fraud, and keep the service secure.
• Send marketing only where you have opted in (for example, a newsletter) — you can unsubscribe at any time.

We use cookies and similar technologies that are necessary to run the shop — for example, an anonymous cart session cookie so your bag persists between pages, and local storage for signed-in session tokens where the app requires them.

If we add optional analytics or advertising cookies later, we will update this policy and, where required, ask for consent before setting non-essential cookies.

We do not sell your personal information. We share it only with:

• Payment processors to complete checkout.
• Shipping and fulfilment partners to deliver your order.
• Infrastructure and email providers that host or send messages on our behalf, under appropriate agreements.
• Authorities when required by law or to protect rights, safety, or property.

We keep account and order records for as long as needed to provide the service, meet legal, tax, and accounting obligations, and resolve disputes. Cart session data is kept while the session is active and for a limited period afterwards. You may ask us to delete your account; we will remove or anonymise personal data that we are not required to retain.

We use industry-standard measures to protect personal data in transit and at rest. No method of transmission over the internet is completely secure; please use a strong, unique password for your Vallière account.

Depending on where you live, you may have rights to access, correct, delete, or restrict use of your personal data, to object to certain processing, or to receive a portable copy of data you provided. To exercise these rights, contact us via the Contact page. You may also lodge a complaint with your local data-protection authority.

Our storefront is not directed at children under 16 (or the equivalent minimum age in your country). We do not knowingly collect personal information from children. If you believe we have, please contact us so we can delete it.

If you access the site from outside the country where our systems are hosted, your information may be processed in that host country. Where required, we use appropriate safeguards for cross-border transfers.

We may update this Privacy Policy from time to time. The “Last updated” date will change when we do. Material changes will be highlighted on this page or communicated by email when appropriate.

For privacy requests or questions about this policy, use the Contact page or the store contact details listed under Store Location.